Value-oriented marketers measure the benefits that customers perceive against the \( \square \) of their offerir
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Value-oriented marketers measure the benefits that customers perceive against the costs of their offering. This cost includes not only the monetary price but also time, effort, and any other resources a customer has to allocate to obtain the product or service. Understanding this balance allows marketers to enhance perceived value, ultimately leading to increased satisfaction and loyalty. In practice, this means that if customers feel they are getting more bang for their buck—whether through superior quality, exceptional service, or unique features—they’re more likely to choose one brand over another. To boost perceived value, companies often emphasize their strengths and unique selling propositions, making sure their communications resonate with customer needs and desires.