2. What is the range of the Net Promoter Score -100 to +100 0 to 100 0 to 10 1 to 10
Solución de tutoría real
Responder
Solución
Revisado y aprobado por el equipo de tutoría de UpStudy
Extra Insights
The range of the Net Promoter Score (NPS) is from -100 to +100. This scoring system is designed to measure customer loyalty by asking a simple question: “How likely are you to recommend our product or service to a friend?” Respondents answer on a scale from 0 to 10, with those rating 9-10 as promoters and those rating 0-6 as detractors. Businesses often use NPS as a quick and effective way to gauge customer sentiment and improve their offerings. By analyzing NPS results, companies can identify areas needing improvement and prioritize initiatives that enhance customer satisfaction, ultimately driving growth in a competitive marketplace.