The ability to solve problems, resolve differences, and capture opportunities involves passive listening. public speaking skills active listening. goal-setting.

The ability to **solve problems**, **resolve differences**, and **capture opportunities** primarily involves **active listening**. **Active listening** is a communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said. This skill is essential for: - **Solving Problems:** Understanding all aspects of an issue by listening attentively to different perspectives. - **Resolving Differences:** Facilitating effective communication and mutual understanding between parties. - **Capturing Opportunities:** Recognizing and interpreting insights or ideas that can lead to new opportunities. While **public speaking skills**, **goal-setting**, and **passive listening** are valuable in various contexts, **active listening** is specifically crucial for effectively addressing and managing the scenarios mentioned. **Answer:** **active listening.**