Question
- The number of minutes on the phone and the customer satisfaction rating have a
weak negative relationship.
Explain what it means to have a weak negative relationship in this context.
weak negative relationship.
Explain what it means to have a weak negative relationship in this context.
Ask by Stewart Wells. in the United States
Nov 04,2024
Upstudy AI Solution
Tutor-Verified Answer
Answer
A weak negative relationship means that as the time spent on the phone increases, customer satisfaction tends to decrease a little, but this trend is not strong or consistent.
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Beyond the Answer
A weak negative relationship means that as the number of minutes spent on the phone increases, the customer satisfaction rating tends to decrease slightly, but the correlation is not strong. In practical terms, while longer phone calls might often be associated with lower satisfaction, it doesn’t mean every long call results in unhappy customers—there are plenty of exceptions and other factors at play!
In this context, it could suggest that perhaps customers are generally satisfied with short interactions but may start feeling frustrated if calls drag on too long without resolution. It’s a hint that while there’s a trend, it’s not definitive; addressing specific customer needs could turn that frown upside down, regardless of call length!