1.4. Distinguish between the following cerms that relate to how pecple might reatt to conllict: a. Avoidance b. Competing c Cumpromising \( 3 \times 2(6) \) 1.5. Discuss how the above ways of dealing with interpersonal confict could potentially haved negative impact on relationships. \( 3 \times 2(5) \) "Communication is one of the skils you will need to a dapt to criange and resolve cenfliet." 1.6. Explain how the followng fatars could positively influence effecive communication in any relatonship. a. Personality b. Appropriate expression of feelings c. Acceptance of responsibility \( 3 \times 3 \) (9)

### 1.4. Distinguish Between the Following Terms That Relate to How People Might React to Conflict **a. Avoidance** Avoidance is a conflict resolution style where an individual chooses to ignore or withdraw from the conflict instead of addressing it directly. People may avoid conflict to prevent confrontation, reduce stress, or because they feel the issue is not significant enough to warrant attention. **b. Competing** Competing is a assertive and uncooperative conflict resolution style where an individual pursues their own interests or goals at the expense of others. This approach often involves standing one's ground, using power or authority to win the argument, and may not consider the needs or perspectives of other parties involved. **c. Compromising** Compromising is a conflict resolution style that seeks a middle ground where each party gives up something to reach an agreement. It involves mutual concession and is typically used when both parties have equally important goals or when a temporary solution is needed. --- ### 1.5. Discuss How the Above Ways of Dealing with Interpersonal Conflict Could Potentially Have Negative Impact on Relationships **Avoidance** - **Lack of Resolution:** By not addressing the conflict, underlying issues remain unresolved, which can lead to resentment and increased tension over time. - **Erosion of Trust:** Consistently avoiding conflict can make others feel that their concerns are unimportant, diminishing trust and openness in the relationship. **Competing** - **Damaged Relationships:** Constantly prioritizing one's own needs can strain relationships, making others feel undervalued or ignored. - **Increased Hostility:** A competitive approach can lead to hostility and a win-lose dynamic, reducing the likelihood of future cooperation and collaboration. **Compromising** - **Suboptimal Solutions:** Compromising may lead to neither party being fully satisfied, resulting in solutions that don’t fully address the underlying needs or issues. - **Temporary Fixes:** Relying on compromise can sometimes mask deeper problems, preventing long-term resolution and understanding between parties. *“Communication is one of the skills you will need to adapt to change and resolve conflict.”* Effective communication is crucial in conflict resolution. However, the conflict styles mentioned above can hinder communication efforts, leading to misunderstandings and unresolved issues that negatively impact relationships. --- ### 1.6. Explain How the Following Factors Could Positively Influence Effective Communication in Any Relationship **a. Personality** Personality traits such as empathy, openness, and assertiveness can greatly enhance effective communication. For instance, an empathetic person is better able to understand and relate to others' feelings, fostering a more supportive and communicative environment. Open and assertive individuals are more likely to express their thoughts clearly and listen actively, facilitating mutual understanding and collaboration. **b. Appropriate Expression of Feelings** Expressing feelings appropriately ensures that emotions are communicated in a constructive manner. This involves being honest about one's emotions without being aggressive or dismissive. When individuals share their feelings appropriately, it helps to build emotional intimacy, reduce misunderstandings, and create a safe space for open dialogue, thereby strengthening the relationship. **c. Acceptance of Responsibility** Accepting responsibility involves acknowledging one’s role in conflicts or misunderstandings. This attitude fosters trust and respect, as it shows accountability and a willingness to improve. When individuals take responsibility, it paves the way for honest communication, problem-solving, and the healing of any rifts within the relationship, promoting a healthier and more resilient connection.